Happy New Year!
It is so difficult to believe that a whole year has again flown by! This time of the year is about family, sharing, gratitude and taking the time to reflect upon the year. One look at our full lunch table with chocolates, cookies, pastries and even hand and boot warmers; clearly demonstrates how very generous our clients are.
Speaking of family, a few years ago someone coined, “the pet campus family” as they felt that their coworkers and work environment felt like a family. It has stuck and I couldn’t be prouder of all of those who make up that family. Cooperation, communication and teamwork are pinnacles of our training program and with the good-hearted, thoughtful people who I am grateful to employ, being a family seems to come easy. So many of you, our customers, definitely share a place in our hearts as members of our extended family. Thank you to all of you who make our job so rewarding!
2018 has been one of transition in so many ways. Absolute best care of every dog (and occasional cat) in our care has always been the goal of each employee every day. This year Dylan has added a strong but very calm and gentle set of hands in the kennel. His confident and yet zen demeanor has won over many dogs who tend to be fearful of men. Best of all, Dylan is in great shape and makes a great running partner for active dogs who may get bored just walking the trails.
Mid-year, Maria was promoted to the position of kennel manager and has taken to the position very well. Maria’s extensive experience (twenty plus years as a mother and almost ten years at The Pet Campus) has more than prepared her to train, delegate and ensure our high standards are met. New hires this year including Livia, Emily, Meaghan and Chris are very capable and have appreciated the organized training. Although hired to work in the kennel, Chris moved to day care were he has thrived.
Did you know that each employee must complete an extensive training program? In addition to four core videos there is a required eight disk video/workbook program. ALL employees are required to complete all before moving on to be trained via our in-house instruction manuals while shadowing a fellow employee. New employees are not working on their own until they have been tested and successfully demonstrate aptitude and full understanding of their position. Day Care staff must complete an additional eight video/workbook that is specific to appropriate canine play. The result of the rigid training program is that all employees remain safe and so do the dogs that they are responsible for. The Pet Campus has remained injury free for the last three years and knocking on a huge piece of wood, it is hoped that safety record remains.
Training and education are so very important for each and every staff member. Continued education is not only encouraged but fully supported. Rob and Ariel both completed Animal Behavior College’s dog trainer certification program in previous years. Justin began his training apprentice program last fall and has been doing great both with the day care dogs and now with in-home training appointments. During the summer Justin earned an AKC Good Citizen Evaluator Certification and will be continuing to learn and earn additional certifications. Chris attended a small engine repair class this fall due to his personal interest in working on cars and his unique ability to diagnose and fix our landscaping equipment.
Last Fall majority to the staff attended a Canine First Aid Certification course. 85% of the staff is certified and through out the year the results have been immeasurable. Minor incidents such a broken toe nail, a scratch on the leg during active play, and a rare grooming accident (dog vs. scissors) are met with confidence. Mo